Boost Sales and Cut Costs: The Best AI Chatbots for SMEs

In today’s rapidly changing economy, SMEs must adapt to meet market demands while retaining existing customers and attracting new ones. One major challenge is the lack of round-the-clock admin support to respond to inquiries on platforms like LINE, Instagram, and Messenger. Missing out on these interactions can mean lost sales opportunities.

AI-powered chatbots have emerged as an efficient, cost-saving solution for businesses. These chatbots can communicate through text and voice and come in different types:

-Rule-Based Systems: These chatbots use predefined responses for common questions such as “How much does it cost?” or “Is this item available?” However, they struggle with complex queries. A practical approach for SMEs is to let admins handle more intricate questions initially while gradually training the chatbot with additional responses.

-Machine Learning (ML): Using Natural Language Processing (NLP), ML-powered chatbots can understand user intent even when phrased differently. Over time, they improve their responses based on past interactions.

-Deep Learning (DL): These chatbots leverage multi-layered learning models to analyze and respond without relying on pre-programmed algorithms, allowing for more advanced decision-making.

How AI Chatbots Benefit SMEs

Chatbot AI can help SMEs in various ways, including automated responses, product recommendations, quotation generation, live order processing, payment confirmations, invoicing, inventory management, shipment tracking, and performance reporting. For businesses interested in implementing AI chatbots but unsure where to start, here are some cost-effective Thai-developed solutions:

ZWIZ.AI

A Thai startup since 2017, ZWIZ.AI has helped businesses double their user engagement and sales annually. It supports all business types, from SMEs to corporate entities. This chatbot integrates with Facebook, Instagram, and LINE and can be installed in under a minute. Pricing starts at THB 500/month (approximately THB 17/day), covering chat responses, comment management, store operations, and logistics integration. Businesses with growing sales can opt for the Business package (starting at THB 2,000/month), which includes multi-platform integration, SEO support, appointment scheduling, and a loyalty program.

deeple.

Designed for ease of use with strong Thai language support, deeple. enhances online business efficiency. Starting at THB 790/month (about THB 26/day), its features include chat automation, retrieving messages from Facebook, Instagram, and LINE, image-based product searches, upselling tools, and automatic address recognition from images and text. It also supports multiple payment methods, including QR codes, mobile banking, debit/credit cards, and e-wallets, streamlining the buying process.

Kaojao

This chatbot specializes in managing online store pages on Facebook, Instagram, and LINE, offering over 50 features. Starting at THB 1,390/month (about THB 46/day), Kaojao enables automatic responses, live stream management, and ad optimization tools. Key selling features include keyword-triggered replies, automated sale page creation, and live stream sales management via Kaojao Live. It also includes competitor tracking and audience targeting tools for Facebook ad campaigns.

Top Brands Using AI Chatbots

-Information Chatbots: Used by AP Thailand, Thai Airways, Ananda Development, SUITCUBE, Hassan, and Dr. Jill for automated customer interaction and data management.

-E-Commerce & Live Selling: Deployed by brands like O&B, SCG Distribution, Thailand PostMart, Babalah, B2S, and Satin for stock management, sales tracking, and logistics integration.

-CRM & Loyalty Programs: Utilized by YA Sales & Services, TOA Paint, AP Thailand, Je Pan Bakery, SOS Store, and Tawee Chai Pochana for customer engagement and rewards programs.

Why SMEs Should Invest in AI Chatbots

AI chatbots help SMEs manage customer interactions efficiently, from answering product-related queries to closing sales and post-sale support through CRM systems. They also enhance customer experiences by providing seamless communication across platforms like Facebook, LINE, and Instagram while assisting with backend operations such as shipping and payment processing.

For SMEs looking to improve service efficiency and boost sales, trying AI chatbot solutions with free trial options can be a great way to find the right fit for their business needs and drive sustainable growth.